︎ NICOLAS COIA
design strategist, educator
customer centric workshop
To educate, inspire, and introduce customer centricity and agile as a 2022 initiative.
design thinking workshop
To educate, inspire, and introduce design thinking as a 2021 initiative.
continuous discovery process
Conduct interviews, usability studies, and product assessments on a weekly basis to drive product decisions.
Learn into client expectations, assumptions, and preferred architectural structure.
zero based design
Plot client friction along their journey. Define northstar signature moments.