customer centric workshop  ︎
summer 2022

goal To educate, inspire, and introduce customer centricity and agile as a 2022 initiative. 

design thinking workshop  ︎
autumn 2021

goal To educate, inspire, and introduce design thinking as a 2021 initiative. 

continuous discovery process  ︎

goal Conduct interviews, usability studies, and product assessments on a weekly basis to drive product decisions. 

goal Learn into client expectations, assumptions, and preferred architectural  structure.

goal Plot client friction along their journey. Define northstar signature moments.